The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000 ) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.
This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server
• External API knowledge used for ServiceNow integration and automation
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service
• Develop credible and high-integrity relationships with customers technical resources
• Other tasks as required in support of the ServiceNow tool

Required Skills/Experience:

• Associate’s degree in related field or equivalent experience
• 6 years of experience in IT support or related field, preferability in software development or configurations
• 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell
• Demonstrated understanding of ITSM processes
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Must provide proof of full COVID-19 vaccination or be able to receive approval for a legally recognized exemption from the vaccination requirement for federal government contractors. If exempted from the vaccination requirement, must be willing to take COVID-19 tests, perhaps multiple times per week. Additionally, must be comfortable wearing a mask and adhering to social distancing requirements, regardless of vaccination status, unless the position is 100% telework

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.)
• ITIL v4 certified
• ServiceNow Developer certification
• Familiarity with SaaS and Cloud technologies
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS)
• Service Management or Service Dependency Mapping Tools Configuration Management
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools
• Sunflower Asset Management Solutions
• ITOM Visibility
• ITOM Health
• Service Mapping
• Business Applications
• Vulnerability Response

EOE, including Disability/Vets
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.